Terms & Conditions

Welcome to Hook & Ladder Wood Co. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By using our site or placing an order, you agree to be bound by these Terms.

1. General Information

Hook & Ladder Wood Co. specializes in handcrafted wood products. All items are made with care and craftsmanship, and may vary slightly due to the nature of natural materials and handmade processes.

2. Orders & Payment

Orders can be placed via our website or directly through our contact channels.
Full payment is required at the time of purchase unless otherwise agreed upon.
We accept major credit cards, PayPal, and other methods as listed at checkout.
Custom orders may require a deposit or full prepayment.

3. Custom Orders

All custom orders are made to your specifications. Once confirmed, they cannot be canceled or returned.
We will provide a mock-up or description prior to production. It is your responsibility to review and approve these details.

4. Shipping & Delivery

We ship within [Insert country or regions you serve].
Delivery times are estimates and may vary based on order volume and availability.
Hook & Ladder Wood Co. is not responsible for delays caused by carriers, weather, or unforeseen circumstances.

5. Returns & Exchanges

Due to the handmade and custom nature of our products, all sales are final.
If your item arrives damaged or defective, contact us within 7 days of delivery for a resolution.
We may request photos and additional information to assess the issue.

6. Product Care & Liability

Wood is a natural material that may react to its environment (e.g., temperature, humidity).
Instructions for care and maintenance will be provided when applicable. Improper care may void any warranty or repair agreement.
Hook & Ladder Wood Co. is not liable for damage caused by misuse, improper care, or modifications by third parties.

7. Intellectual Property

All content on our website, including logos, designs, photos, and product names, is the property of Hook & Ladder Wood Co. and may not be used without permission.

8. Limitation of Liability

To the maximum extent permitted by law, Hook & Ladder Wood Co. shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our products or services.

9. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you consent to our privacy practices.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page and take effect immediately upon posting.

11. Contact Us

For any questions or concerns, please contact us.